Infrastructure Managed Services

Emerging technologies and processes, such as automation, AI, 5G, IoT, edge and ambient computing, DevOps, and AIOps, are catalyzing a new wave of innovation. A robust IT infrastructure supports organizations to be secure, agile, service-oriented, and capable of delivering unified digital experiences to end customers.

VA North Star's infrastructure managed services encompass an all-inclusive, integrated suite of services to manage your company’s distributed and hybrid IT environments. We can help global organizations keep pace with their growing spectrum of infrastructure needs. Our ITIL-driven methodology empowers us to understand customers’ infrastructure and applications, producing results beyond expectations.

Full spectrum Infrastructure services

VA North Star's tailored, digital-ready IT infrastructure and allied services are augmented to suit the unpredictable requirements of businesses. Our offerings enhance user experiences, automate day-to-day infrastructure management, and provide real-time visibility on business performance.
Help Desk & Service management
Service Desk (24x7 L1/L2/L3)
ITSM Implementation
Incident Management
Problem Management
Change Management
Configuration Management
Capacity Management
Asset Management
Release Management
Workplace (End User) management
Desktops, Laptops, Tablets/Smart- phones, File & Print, Peripherals
Remote workers and BYOD Users
Hybrid Cloud Infrastructure
VDI Environments (Desktops & Laptops)
Mobile Device Asset Manage- ment (Tablets & Smartphones)
Identity and Access
Management
Application Support management
ITIL Consulting
L1/L2/L3/L4 Support (Applications,
Database, Servers, Storage, Cloud/On Prem)
Application Portfolio Rationalization
Automation led(AI/ML driven) Smart Ops
Application Infrastructure Rationalization
Datacenter management
Servers, Databases, Backup. Virtualization, Storage, Cloud
Managed Co- Location & Hosting
Cloud Infrastructure Build
Disaster Recovery as a Service (DRaaS)
Utility Storage & Backup Services
Managed Security (Vulnerability, Antivirus, OS Hardening & Patch Management)
Professional Services (Build, Consolidate, DR/BCP Design Development)
Network management
LAN, WAN, Telco Network, Wi-Fi
NOC Operations -Technical Operations (24x7) L/L2/L3 Support, Build, Administration, and Integration
Wireless User Access Networks
Datacenter management
Firewalls, VPNs, and Malware Analysis
Network Forensics
IDS, IPS, Firewalls
Threat Modelling & Monitoring
Incident & Alert Management
SOC Operations
24X7 Tiered Support Levels Coverage (11/2/3)
Administration, Troubleshooting, Alert & Notifications
Technology deployment and management
Incident prevention, Security Event Monitoring
Alert Analysis and Investigation
Threat Intelligence Management
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